Some of the hotel-specific features on offer include:

• Guest voice mail box: This allows for external messages and messages from e.g. the concierge. A lamp on the phone indicates a message is waiting, and the guest then can retrieve it (and even return it) with a single touch.

• Wake up calls: This lets guests set their own, or ask the front desk to do it for them. You can even play a wake-up message to the guest.

• ‘Meet-me’: This provides a valuable conferencing call facility for your business guests.

• Multilanguage selection: This allows international guests to use the system with ease.

• Room to room dialling: This helps guests to stay in touch with others in their party. This can be enabled or disabled on a room, group or system basis as required.

• Privacy: Guests can enable the DND feature to block incoming calls, or choose to have them forwarded to mailbox. This can be overridden in the case of emergency.

• Direct dial: Rooms can be telephoned directly from an external location if the guest chooses.

• Listen in/child monitoring: This allows the guest to monitor the room from another room or another part of the hotel, perfect for families wanting to keep an ear out for children.

• Recorded information: This allows you to record info about the hotel’s services or local information for guests, which can be accessed with one touch.

• Class of service: You can assign your guests different access rights to various features of the phone system and to outgoing call functionality – for example, depending on their room rate.

• Personalised service: If the guest’s name is entered on check in, this can be displayed whenever a call is made to or from their room (e.g. to front desk, room service, housekeeping etc) allowing for a more personalised experience.

• Warm welcomes: The guestroom IP Phone can also be used to deliver welcome messages and personalised greetings with guest name display for further personalised service.

• Room status: The status of any room can be checked from the front desk, to see if it is ready for your guest or still awaiting service. The cleaning team are able to update the status of the room from its guest phone. This allows you to keep your guest informed and offer an early check in where it is available.

• Call routing: This allows calls to be routed to the cheapest carrier. The guest is, however, charged at the full standard rate, allowing you to make more profit on guest calls.

• Multiple ‘front desks’: Front desk functionality is available from more than one point, allowing you to deliver a better service.

• Room extensions: The extension numbering can match the room numbering, up to 4 digits, making the system easier to use.

• One-touch services: The hotel’s facilities – front desk, concierge, housekeeping or restaurant, for example, can be accessed with a single number from any guest phone, for ease of use and maximising revenue opportunities.

• Cost control: The hotel phone system helps you keep track of costs, for example by adding bar and restaurant charges at point of sale.

• Vacant room barring: On check out, the guest phones are set to internal calls only to prevent misuse. Maid status for the room and any minibar charges can still be input into the system.

• Prepaid call limit: If a prepaid call limit is required, this can be entered by the front desk. This bars calls being made beyond the set limit until the limit is increased by front desk.

• Room changes: If a guest needs to move room, messages can be transferred from one mailbox to another.

• Listen receipt: Your staff can request a listen receipt to ensure that a guest has heard an important message.

• Announce only mailbox: This lets you set an announcement only mailbox which plays a message and then transfers the guest back to the main menu, allowing you to deliver services and promotions information where required.

• Faster service: Your staff can have WiFi and DECT handsets allowing them to be mobile and accessible around the building, and therefore provide faster, better service.

• Call centre features: These help minimise customer waiting time and boost your hotel’s marketing efforts.

• Integration with your CRM, PMS or sales database: This allows you to offer a personalised experience and tailor promotions to your customers’ needs. Integration is easy with Micros Fidelio, Tiger etc.

• Check in / check out: Routine tasks such as check in and check out can be performed efficiently, freeing up your team to spend more time looking after your guests.